Abandoned Building
This request type is used to report unsecured building to Code Enforcement.
Abandoned Vehicle
This type of request is used to report abandoned vehicles on county-maintained roads.
Ac/Heating Issue
This request type is used to notify Facilities Maintenance of AC issues at city owned buildings.
Animal Confined
Animal Confined
Animal Dead
This request type is used to report dead animals on city maintained roads.
Animal Hot Car
This request type is used to report animals left in hot cars.
Animal Roaming
This request type is used to report roaming animals.
Animal Tethering/Cruelty Or Neglect
This request type is used to report animal tethering, cruelty or neglect.
App/Web Portal Issues
This SR type is used to bring issues with the See, Click, Fix App or Web Portal to Management's attention.
Athletic Fields
This request type is used to report issues with athletic fields maintained by Augusta, GA.
Bad Sewer Odor
If you notice a bad sewer order that needs to be addressed by the Utilities Department select this service request type.
Bathroom/Building Odor
This request type is used to notify Facilities Maintenance of a janitorial need at one of the facilities maintained by Augusta, GA.
Beazley Room Reservation
If you are a City Employee and are interested in reserving the Beazley Room please take a moment to review the "Beazley 1st Floor Training Room" calendar in Outlook to make sure the desired date is available.
Boat Dock Issue (Marina)
This request type is used to report issues to Central Services for further investigation.
Buildings In Disrepair
This request type is used to report structural issues to Code Enforcement.
Cart Repair
If your cart is damaged and needs repairing select this request type.
Ceiling Issue
This type of request is entered to address ceiling related issues at facilities that are maintained by the Central Services Department.
Cemetery Request
The service request type is used to report issues that need to be addressed at city maintained cemeteries.
Cleanout Issue
If you notice a cleanout issue that needs to be addressed by the Utilities Department select this service request type.
Commerical Truck/Equipment Storage
This request type is used to report commercial trucks or equipment in residential areas.
Construction Complaint
This request type is used to notify Management when issues with city owned construction projects arise.
Creek Request
This request type is used to report creek requests to the Engineering Department.
Csd - Brick Damaged
This request type is used to notify Facilities Maintenance of brick damage that occurred on city owned buildings.
Csd - Clean Restroom
This service request type is used to report restrooms located in City owned buildings that need to be cleaned.
Csd - Construction Project
This service request type is used to notify Facilities Maintenance of construction project requests for city owned buildings.
Csd - Decorative Fountain Issue
This request type is used to notify Facilities Maintenance of issues with decorative fountains managed by Augusta, GA.
Csd - Door Issue
This request type is used to notify Facilities Maintenance of door damages at city owned buildings.
Csd - Drinking Fountain Issue
This request type is used to notify Facilities Maintenance of issues with the drinking fountain at city owned buildings.
Csd - Empty Trash
This request is used to notify Facilities Maintenance of trash that needs to be emptied at city owned buildings.
Csd - Grounds Debris/Trash Removal
This request type is used to notify Facilities Maintenance of issues that occur on city owned grounds.
Csd - Grounds Maintenance
This request type is used to notify Facilities Maintenance of grounds issues at city owned buildings.
Csd - Gutter Maintenance
This request type is used to notify Facilities Maintenance of gutter issues that occurred on city owned buildings.
Csd - Refill Rain Bags
This request is used to notify Facilities Maintenance of rain bags that needs to be refilled.
Csd - Restock Bathroom/Breakroom
This service request type is used to notify Facilities that a City owned bathroom/ breakroom needs to be restocked.
Csd - Roof Issue
This requests is used to notify Facilities Maintenance of roof issues at city owned buildings.
Csd - Special Event Set Up
This request is used to notify Facilities Maintenance of assistance that is needed with setting up for city related events/functions.
Csd - Spills
This request type is used to report spills that occur in City owned Facilities.
Csd - Vacuum Office
This request is used to notify Facilities Maintenance of office space that needs to be vacuumed at city owned buildings.
Csd - Vandalism
This request type is used to notify Facilities Maintenance of vandalism that has occurred on city owned buildings.
Curb Stop Issue
If you have having curb stop issues please use this service request type to notify the Utilities Department
Curb/Gutter Needed
Curb/Gutter Needed
Curb/Gutter Request
Curb/Gutter Request
Customer Complaints - Utilities
This SR type is used to report customer complaints to the Construction and Maintenance division of the Utilities Department.
Dirt Road Pave Request
Dirt Road Pave Request
Discolored Water
If you are experiencing issues with dirty water or you think the filter needs to be changed select this service request type to notify the Utilities Department.
Ditch Request
Ditch Request
Dress Up
Select this service request type to report dress up issues to the Utilities Department.
Driveway Request
Driveway Request
Electrical Issue
This request is used to notify Facilities Maintenance of electrical issues at city owned buildings.
Encroachment Permit
Do you need to dig or install lines in the city's right of way? Select this type of request to have someone from Engineering contact you.
Erosion Complaint
This request type is used to report erosion issues to the Engineering Department.
Fence Height
This request type is used to report issues with the height of a fence to Code Enforcement.
Flooding
If you are experiencing flooding on a county owned road please use this service request type to notify Augusta.
Furniture Relocate/Assemble
This request type is used to notify Facilities Maintenance of furniture that needs to be relocated/assembled at city owned buildings.
General Information
If you don't see the service request type you need or just have a general question that you would like Augusta 311 to answer please select this option.
Graffiti Removal
Have you noticed graffiti on a sign, in the roadway or on a county owned building? Use this service request type to report these issues so they can be addressed by the appropriate department.
Hydrant Troubles
If you are experiencing trouble with your hydrant select this service request type to report your concern to the Utilities Department.
Illegal Business Operations
This request type is used to report illegal business operations to Code Enforcement.
Illegal Dumping
This request type is used to report illegal dumping to the Marshal's Office for investigation and removal.
Inoperable Vehicle (3-5-135)
Have you noticed a car that seems to have been left unattended for a period of time? Select this request type to have someone look into the issue.
Lighting Issue
This request is used to notify Facilities Maintenance of lighting issue at city owned buildings.
Line Stripe Request
This request type is used to report city maintained streets that need striping or restriping.
Littering Streets & Sidewalks
This request type is used to report litter on public streets and sidewalks.
Living In Camper
This request type is used to report residents living in campers to Code Enforcement.
Low Hanging Limb
Low Hanging Limb
Low Water Pressure
If you are experiencing issues with low water pressure select this service request type to have your concerned addressed by the Utilities Department.
Manhole Issue
If you notice a manhole issue that needs to be addressed by the Utilities Department select this service request type.
Meter Trouble (Broken Box/Top)
If you are experiencing meter trouble select this service request type to have your concern addressed by the Utilities Department.
Missed Trash Collection
If you have household, recycling, yard waste or bulk waste that has not been collected on your day of service please use this service request type to bring it to the Department's attention. Please ensure that the trash is out by 7:00AM on your day of service and in compliance.
Mud/Water New Construction
Mud/Water From New Construction
Nuisance Property (Marshal)
This request type is used to report nuisance issues to the Marshal's Office.
Odors
Smell a funny odor and need it inspected? Select this service request type to have a Code Inspector investigate the problem.
Out Of Compliance Waste
This service request type is used to report out of compliance waste to Environmental Services.
Overgrown Vegetation - Private Property
This request type is used to report overgrown vegetation on occupied properties.
Overgrown Vegetation In The Right Of Way
This request type is used to report overgrown vegetation in the right of way.
Painting Request
This request type is used to notify Facilities Maintenance of a painting requested needed at a city owned building.
Park Amenities
This SR type is used to report requests for amenities at county owned parks such as restrooms, shelters and trash removal.
Park Maintenance
This request type is used to report park maintenance issues to parks maintained by Augusta, GA.
Permanent Signs (Disrepaired Or Abandoned)
If you've come across an existing sign that is in disrepair or abandoned please use this request type to have an Inspector investigate further.
Playground Request
This request type is used to report playground request to Parks and Recreation.
Plumbing Issue
This request type is used to notify Facilities Maintenance of plumbing issue at city owned buildings.
Pool Request
This request is used to report pool issues to Parks and Recreation.
Pothole
This request type is used to report potholes on city maintained streets.
Raw Sewage
Think you've run across raw sewage? Select this type of service request to have a Code Inspector investigate in further detail.
Recreation Center Request
This request type is used to report recreation center issues to Parks and Recreation.
Request Public Safety Coverage
This service request type should be used if more public safety coverage is needed in a particular area of Augusta.
Retention Pond Request
Retention Pond Request
Right Of Way Clean Up
Is trash piling up on the right of way? If so, select this request type to have Environmental Services investigate the issue.
Road Closure Request
Road Closure Request
Road Repave/Resurface Request
Road Repave/Resurface Request
Road Scrape Request
Road Scrape Request
Rodent Infestations
To have rodent infestation issues addressed by the Utilities Department select this service request type.
Row Request
ROW Request
Rumble Strip Request
Rumble Strip Request
School Flashers Malfunctioning
Noticed a school flasher that is malfunctioning? Select this request type to have Traffic Engineering look into the issue.
Scrap Tires (Commerical)
This request type is used to report scrap tires on a commercial property.
Service Lateral Issue
If you notice a service lateral issue that needs to be addressed by the Utilities Department select this service request type.
Sewer Back Up
If you notice a sewer back up issue that needs to be addressed by the Utilities Department select this service request type.
Sidewalk Request
This request type is used to report sidewalk issues to our Engineering Department.
Sign Down
Sign Down
Sign Issue
This request type is used to report sign issues to Traffic Engineering.
Signs In The Right Of Way
This request type is used to report signs in the right of way.
Signs On Private Property
This request type is used to report issues with sign located on private property.
Sinkhole/Cave In
If you notice a sinkhole or cave/in by a sewer line that needs to be addressed by the Utilities Department select this service request type.
Soil Testing
Soil Testing
Speeding
This service request type should be used to report speeding to the Sheriff's Office for further investigation.
Sprinkler - Parks & Medians
This request type is used to report issues with sprinklers to our Parks and Recreation Department.
Storm Drain Cover Missing/Damaged
Storm Drain Cover Missing/Damaged
Storm Drain Request
This request type is used to report issues with city-maintained storm drains.
Street Name Issue
Street Name Issue
Street Widen Request
Street Widen Request
Streetlight Issue
This request type is used to report streetlight issues to Traffic Engineering.
Streetlight New Request
Streetlight New Request
Stump Removal Request
Stump Removal Request
Tenant Complaints
This request type is used to report tenant complaints to Code Enforcement.
Traffic Light Request
Traffic Light Request
Traffic Signal Malfunctioning
Have you noticed a traffic signal that is malfunctioning? Select this request type to have Traffic Engineering take a look at the issue.
Traffic Study Request
Traffic Study Request
Trails/Boardwalk Request
This request type is used to report requests for trails and boardwalks maintained by Parks and Recreation.
Transit Complaint
This SR type should be used to notify Transit of issues and complaints that need to be brought to their attention.
Trash And Debris
Trash and Debris
Tree Removal
Have you noticed a tree that is dead, dying or diseased? Select this request type to have the issue addressed.
Tree/Limb Down
Tree/Limb Down
Trees On Private Property
If you would like to submit a complaint regarding a tree going on private property please select this service request type.
Unsanitary Conditions
This request type is used to report unsanitary conditions to Code Enforcement.
Utility Cut Issue
If you notice a utility cut issue that needs to be addressed by the Utilities Department select this service request type.
Valve Box Trouble
If you are experiencing trouble with your valve box select this service request type to have your concerns addressed by the Utilities Department.
Visibility Issues
This request type is used to report visibility issues on private property to Code Enforcement
Wall Issue
This request type is used to notify Facilities Maintenance of wall issues at city owned buildings.
Water Leaks
If you notice a water leak that needs to be addressed by the Utilities Department select this service request type.
Water Pressure Issue
If you are experiencing high or low water pressure select this service request type to have your concern reported to the Utilities Department.
Window Issue
This request type is used to notify Facilities Maintenance of window issues that occurred on city owned buildings.
Zoning (Setback Violation)
This request type is used to report zoning setback violations to Code Enforcement.
