Welcome to Augusta 311's citizen portal for on-line city services. You can access most non-emergency services from this website. Critical problems and emergencies that may cause injury to life or damage to property should be communicated directly by telephone to the 9-1-1 Communications Center.The city services accessible from this Web site are some of the most common requests, from removing an abandoned vehicle, to reporting non-hazardous potholes. If you can not find the appropriate service request category on our website or simply have a question that you would like 311 to answer select "General Information" and provide a description of your concern and we will follow-up with you shortly. If you are uncertain whether the problem may be hazardous, please dial 3-1-1 (from within Augusta) or (706) 821-2300. If you have any difficulty entering a service request, please do not hesitate to give us a call and a Customer Service Representative will be glad to assist you.